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Are you an ecommerce business selling physical goods online? 


The Online Shop/Store T&Cs Template is a comprehensive and professionally crafted legal document designed specifically for online businesses and e-commerce platforms. This customizable template serves as a valuable tool for establishing clear and legally sound terms and conditions for online shopping transactions.


Who: Any business offering customers physical goods and taking payment online. If you are selling digital goods, check out our Digital Products T&Cs.


What: T&C’s to cover the sale of your goods, returns, refunds, discounts and more


Why: You have obligations under the Australian Consumer Law when selling goods in Australia. Make sure you are legally compliant and limit your liability if anything does go wrong.


What Do The T&Cs Cover?

  • Allow for orders to be placed on a one-off basis;
  • Restriction around customer reselling the products for commercial purposes;
  • Ability to reject orders and issue a refund if needed;
  • Ability to substitute products if they are unavailable;
  • Statement that the products may vary from the images on the website;
  • Customisable clause regarding drop shipping and no responsibility for delivery timeframes;
  • Cancellation and Refund policy in line with Australian Consumer Law;
  • Customisable clause about return of sale items;
  • Legal disclaimers; and
  • Limit on your liability (how much you can be sued for)


Key Features:


  • Professionally Drafted: The template is meticulously prepared by legal experts with a deep understanding of contract law, e-commerce regulations, and industry best practices. It ensures that the T&Cs adhere to legal requirements and encompass essential clauses.

  • Customizable Sections: The template is easily customizable to suit the specific needs of online shops and e-commerce platforms. It includes editable sections where users can input relevant details such as company information, product descriptions, pricing, payment methods, shipping policies, returns, and warranties.

  • Clear Definitions: The template includes comprehensive definitions and explanations of key terms to minimize ambiguity and ensure that users fully understand their rights, responsibilities, and obligations under the T&Cs.


These T&Cs are drafted on the basis that a Privacy Policy is contained  on your website. Please make sure you have a legally drafted Privacy Policy to ensure that you are legally complaint. If not check out our template Privacy Policies today.


Legal Notice


This is a template document and has not been prepared to meet your specific circumstances. By using this document you understand that Law by Design is not providing you with any legal advice, nor is there a solicitor/client relationship between us.


This template is suitable for very basic situations. If you are seeking a more detailed contract, please contact us and we can prepare a bespoke agreement for you. The best way of ensuring your document suits your circumstances is seeking legal advice on how to tailor the document to meet your requirements.  As always please feel free to reach out for assistance. You can contact us at

Website T&Cs - Online Store

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