Running a hospitality business is no small feat. From managing rosters to keeping your staff happy and your customers satisfied, it’s a constant juggle. A solid employment contract can make your life a whole lot easier. It sets the foundation for clear communication, fair expectations, and legal peace of mind for both you and your team.
Here’s a simple guide to creating contracts that protect your business and keep your team on the same page:
1. Outline Wage Agreements Clearly
Money matters. Your staff need to know exactly how much they’ll earn and when they’ll be paid.
Include the Basics: Break down their hourly rate, overtime pay, and any extras like allowances for meals or uniforms.
Stay Award-Compliant: Most hospitality businesses follow specific awards or enterprise agreements. Make sure your contracts match what’s legally required.
When and How They’ll Get Paid: Whether it’s every week or fortnight, and by direct deposit or another method, make it crystal clear.
2. Set Clear Shift Expectations
Hospitality runs on rosters, and nobody likes confusion about their hours.
Rostering and Changes: Let your team know how far in advance they’ll get their roster and how changes will be communicated.
Shift Cancellations: Have a plan for last-minute changes—whether it’s from you or the staff member.
Minimum Hours: Outline the minimum hours they’ll work per shift (and comply with the law).
3. Define Their Role
Hospitality staff often juggle different types of work, so clarity is key.
Casual Contracts: If they’re casual, explain what that means—like no guaranteed hours but a higher hourly rate.
Part-Time Contracts: For part-time workers, list their regular hours and how extra shifts work.
Pathways to Full-Time: Include options for casuals to move into permanent roles if that’s available
4. Cover Workplace Policies
Your contract is a great place to set expectations for the day-to-day.
Workplace Standards: Include guidelines for things like dress codes, customer service, and hygiene.
Leave Entitlements: Explain sick leave for part-timers or unpaid leave options for casuals.
Confidentiality: Protect your business with clauses to safeguard recipes, customer lists, or supplier details.
5. Keep Up with Industry Rules
The hospitality industry changes regularly—whether it’s wage increases, new penalty rates, or safety regulations. Make sure your contracts stay up to date, so you don’t run into compliance issues.
6. Trial Periods Can Be a Win-Win
Not sure if a new hire is the right fit? Trial periods can give both sides a chance to see if it’s a match. Just be upfront about how long the trial will last and how you’ll assess their performance.
7. Learn from Others
The best lessons often come from other businesses. Take note of what works (and doesn’t work) for others in the industry. A glowing testimonial from a happy staff member or fellow business owner can also show how clear contracts make life better for everyone.
Why It Matters
Good contracts protect your business from misunderstandings and disputes. But they also show your staff that you respect them enough to provide clarity and fairness. It’s a win-win!
Need help creating a hospitality employment contract template? Let’s make it simple, stress-free, and tailored to your business. Feel free to Contact us at hello@lawbydesign.com.au or (07) 3041 4063.
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