Coach Program T&Cs | Lawxdesign

The Legally Empowered Coach Program Terms

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE AND JOINING PROGRAM

Who we are and how to contact us
1. www.lawbydesign.com.au is a website (“Website”) operated by Law By Design Pty Ltd ACN 654 352 986 (we, us and our).
2. To contact us, please email hello@lawbydesign.com.au
3. Reference to the Website, includes The Legally Empowered Coach which is a legal education for coaches program we provide via the Website, and other mediums from time to time (‘Program’).
Legal Disclaimer
1. Essentials Package (Legal Education Only)
  1. The Essentials Package of The Legally Empowered Coach is an educational program only. All materials, templates, group sessions, and content provided are for general information purposes and do not constitute legal advice.
  2. Purchasing or participating in this program does not create a solicitor-client relationship between you and Heidi Warren or Law by Design. You should seek independent legal advice for matters specific to your business or jurisdiction.
  3. While the materials have been prepared by a qualified solicitor, they are provided for your personal use and educational benefit only.
2. Premium Package (Limited Legal Services)
  1. The Premium Package of The Legally Empowered Coach includes both legal education and limited legal services. While the group components, templates, and general content are educational only, you will also receive a 1:1 legal consultation and a customised legal document.
  2. A formal solicitor-client relationship will only be established for the 1:1 consultation and contract customisation, and is subject to a separate engagement process, including terms of business and confirmation of instructions.
  3. All other elements of the program remain general in nature and do not constitute legal advice. Participation in the Premium Package does not create a solicitor-client relationship beyond the agreed scope of services.
Agreement
1. By using or visiting our Website or subscribing to our Program, you confirm that: (A) you have read and accept these Terms of use and that you agree to comply with them. If you do not agree to these Terms, you must not use our Website. (B) you are at least 18 years old, residing in Australia and using this Website within Australia. We may, at any time, revoke your membership should we have any reason to believe that you have misrepresented your age.
2. We are the owner or the licensee of all intellectual property rights in our Program, Website, and in the material published on it. Nothing in these Terms transfers any rights to you. All such rights are reserved.
Our Program
1. We will provide the following Program to you through the Website, via email, videoconferencing facilities, SMS or by other means as determined by us.
2. The Program includes:
  1. For the Essentials package:
    1. Template legal documents (1:1 Client Agreement or Group Program Terms, Website T&Cs & Privacy Policy).
    2. Step-by-step video guides to complete each document.
    3. 2 x 60-minute live group sessions covering structure, contracts, IP & liability.
    4. Legal checklist and bonus guides.
  2. For the Premium package:
    1. Includes everything in the Essentials package, plus:
    2. Done for you Client Agreement or Group Program Terms & Privacy Policy.
    3. 45 min one-on-one with a commercial lawyer.
    4. Bonus content on structuring.
    5. Bonus content on risk protection.
3. The Program include any materials, documents, video content, audio guides, worksheets, checklists, and or resources provided as part of the Program (collectively referred to as “Materials”).
4. The downloadable Materials provided as part of the Program shall be granted to you for lifetime use from your commencement date in the Program. You may download and retain copies of the downloadable Materials for personal use, but you must not share, distribute, or use them for commercial purposes without our express written consent.
5. The Program will be delivered in a group format in which participants collaborate in a shared learning environment. All information shared in the group sessions is general legal education and not tailored for your specific circumstances. Please choose the Premium package if you want tailored legal advice.
6. The Program is provided as a fixed term and inclusions package, which will vary from time to time (this includes, but is not limited to, costs, inclusions and frequency).
7. You agree to subscribe to the minimum term and inclusion as stated in the subscription package you have chosen (“Subscription Period”).
8. The Program will ordinarily be provided by the day/time and method indicated on the Website, or otherwise in any manner determined by us, including email, videoconferencing, such as zoom, SMS, social media or other platforms at our discretion. We will not be responsible for any failure in delivery of the Program due to errors or delays caused by your email host, internet provider or other security provider.
9. You acknowledge and agree that any dates for completion notified by us are estimates only, and we will have no liability to you for failing to meet any delivery or milestone date.
10. We will perform the Program and prepare the Materials with reasonable skill and care and in accordance with these Terms and all relevant laws.
11. We and our personnel will provide the Program. Where we are unable to provide the Program for any reason, we reserve the right to provide the Program through a substitute or an alternative service provider.
12. You agree to fully participate in the process, be open and honest in your communication with us, and take responsibility for your own actions and decisions. You acknowledge that the Program are not a substitute for professional advice, and you should seek appropriate professional assistance if needed, including tailored legal advice specific to your circumstances.
13. Any business templates, strategies, or recommendations shared during our sessions are examples only and should be adapted to your business and reviewed by relevant professionals (e.g., accountant). You are solely responsible for the implementation of strategies and compliance with relevant laws.
14. We may recommend third-party tools or providers (e.g., software, marketing experts, accountants). These are suggestions only, and we are not responsible for any outcomes, costs, or results associated with those third parties.
Registration to use the Program
1. To access the Program, you must first register for an account through the Website. Once you have completed the registration process, you will be a registered member of the Website ('Member ') and agree to be bound by the Terms.
2. As part of the registration process, or as part of your continued use of the Program, you may be required to provide personal information about yourself (such as identification or contact details).
3. You warrant that any information you give to us in the course of completing the registration process will always be accurate, correct and up to date. Please advise us if you would like to make changes to your membership such as your contact or payment details
Fees
1. You agree to pay a fee of $1,800 + GST for the Essentials Package or $3,200 + GST for the Premium Package (‘Fee’) for the Program. The Fee for the Essentials Package must be paid in full prior to the commencement of the Program, unless a payment plan has been agreed upon in writing by us. The Fee for the Premium Package is payable in two instalments, unless otherwise agreed by us. Failure to pay the Fee in accordance with these Terms may result in suspension or termination of your access to the Program and Materials.
2. Payment for Fees must be made in Australian Dollars and by the methods offered by us at our discretion, currently via Visa, MasterCard or American Express debit or credit cards. You agree that you have read, understood and agree to be bound by the relevant payment gateway terms and conditions which are available on that third party website.
3. You expressly authorise us to automatically charge your credit or debit card for each Fee, without further authorisation from you.
4. You will be liable for any banking fees and charges and other fees including administration fees where there has been a refund or denial of the Fee by your banking or credit institution.
5. Should we consider it necessary to vary the Fee at any time, we will provide you with reasonable notice and you may elect to cancel before the changes take effect.
6. If we are unable to provide the Program for any reason, we will endeavour to notify you in advance and payment will not be collected for the relevant period of inactivity.
7. If any payment is not made by the due date, in addition to the sum due, interest may apply. This interest will be calculated at 1.5% per month, compounding. Further, you will reimburse us for any costs incurred in the collection of overdue amounts, including, but not limited to, legal fees and costs of engaging a debt collection agency.
Cancellation/Postponement
1. We reserve the right to postpone the delivery of the Program in the event of personnel illness or other unforeseen event. We will endeavour to provide you with as much notice as possible of any postponement. We will either reschedule the session or provide access to a replay or session summary, at our discretion.
2. Where you are unable to attend a one-to-one session, you must notify us at least 24 hours before the session. Failure to do so will result in a forfeit of the session and any associated Fees for that session. You must notify us of any change to your sessions by heidi@lawbydesign.com.au.
3. We reserve the right to change the service delivery date or method if we deem it necessary to do so for any reason. We will endeavour to provide you reasonable notice, however we will not be held responsible for any changes to the service delivery date or method, provided the Program have still been delivered.
4. You should notify us as soon as reasonably practicable if unforeseen circumstances arise that may limit or prevent your participation in the Program. If applicable, we will either grant you access to another similar session or a recorded replay of the session you have missed.
Your obligations as a Member
1. As a Member, you agree to comply with the following:

you will use the Program only for purposes that are permitted by:
1. the Terms; and
2. any applicable law, regulation or generally accepted practices or guidelines in each State and Territory of Australia;
We will provide guidance and support to you in achieving these goals, but you acknowledge that the success of the Program depends on your commitment, effort, and willingness to take action. The success criteria for the Program will be directly derived from and aligned with your stated goals, ensuring that our efforts are focused on achieving outcomes that are meaningful and relevant to you.
You acknowledge that legal education is a comprehensive process that may involve different areas your life, including work, finances, education and recreation. You agree that deciding how to handle these issues, incorporate legal principles into those areas and implementing choices is exclusively your responsibility.
You understand that your commitment to applying the guidance provided is essential to seeing results. While we will support you in exploring your thoughts, emotions, and behaviours, you are responsible for your personal growth and for taking action based on our sessions.
all Program, Materials and information provided by us, is strictly confidential and is provided to you for your personal use only. We reserve the right to immediately terminate your membership if we suspect you have shared, or allowed the sharing, of any information with a non-member.
you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Program. You must immediately notify us of any breach of your user details;
you are committed to the strategic goals and action plans you develop during the Program, and intend to implement meaningful change in your business or personal development;
you will not use the Program, Materials or the Website in connection with any commercial endeavours except those that are specifically approved by us;
you will not use the Program or Website for any illegal and/or unauthorised use which includes collecting other Members’ data and sending unsolicited emails;
you understand the general intent and purpose of the Program, and are participating knowingly and voluntarily;
you have the appropriate technology set up and functioning to enable your participation, including access to Microsoft applications, a stable internet connection and videoconferencing tools such as Zoom;
you will participate fully in the Program and conduct yourself professionally, courteously and respectfully at all times;
1. Respect turn-taking and avoid dominating discussions;
2. Refrain from giving unsolicited advice during sessions unless invited.
you agree that you will attend all scheduled sessions on time and participate fully with honesty, integrity and respect for the process. If you are late to a session, it may still conclude at the scheduled finish time, and you are not entitled to an extension;
you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Program;
where we allow you to post any content on the Website or any other channel, you agree that you will not post or transmit any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, likely to incite violence, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security. We have the right to take down this information at our sole discretion and without notice; and
you acknowledge and agree that any automated use of the Website or its Program is prohibited.

9. Group Education Participation Rules

Where the Program are delivered in a group format, you agree to the following additional obligations:
1. You are encouraged to engage professionally with other participants to enhance learning and value, but you must comply with our rules at all times.
2. You acknowledge that sensitive, personal, or business information (“Confidential Information”) may be shared during group sessions by other members. You agree to keep such information private and not disclose it outside the group.
3. You must not record any group sessions under any circumstances.
4. We may record group sessions to provide replays. By attending, you consent to such recordings. You may opt out by turning off your camera and microphone.
5. While we encourage confidentiality, we cannot guarantee the security of Materials or communications when accessed through online platforms.
6. You must not contact other participants directly without their express consent. Any further engagement with them is at your own risk.
7. You agree to conduct yourself respectfully and professionally. We may exclude you from any group activities if you behave disruptively or disrespectfully.
8. Any concerns, grievances, or dissatisfaction must be raised privately with our team. You agree not to communicate complaints or criticisms publicly within the group or on any public forum, including social media.
9. By posting content within any group forums or discussion boards, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce and adapt that material for any purpose. You also waive any Moral Rights in that content.
10. If you join our optional community forum (e.g., Slack or Facebook), you must behave respectfully and professionally at all times.

10. Commitment Requirement and Refund Policy

The success of our Program relies heavily on your commitment to actively engage and implement the legal education and learnings provided. We emphasise that education in the legal field is an ongoing process that necessitates dedication and effort from the participant to achieve the desired outcomes. Therefore, we do not offer refunds for change of mind once the Program has commenced. Participants are encouraged to fully consider their capacity and ability to commit and implement the tasks before enrolling in the Program.
Refunds for the Program are only provided where required by law. No refunds will be granted for dissatisfaction with the program, except as mandated by the Australian Consumer Law.
We are committed to providing high-quality Programs and services. In accordance with the Australian Consumer Law, consumers are entitled to certain guarantees relating to the quality and delivery of services. If we fail to meet any of these guarantees, you may be entitled to a refund, repair, or replacement services, which we will provide in our discretion.
You may seek a refund if the Program change materially (by more than 20%) from what was advertised, you may request a pro-rata refund based on the unused portion of the Program.
You must provide a written notice detailing your reason for termination to [insert contact email], and allow a 14-day notice period to resolve any outstanding matters. Refunds may take up to 10 business days to process via our payment platform (e.g., Stripe).
Refunds are not applicable for external factors beyond our control that may affect your access to the Program, such as internet outages or third-party software issues.
If you are on a payment plan and decide to exit the Program, you are unequivocally required to fulfill your payment obligations as per the agreed payment plan. Any refund issued will be strictly adjusted against the full amount owed.

11. Privacy

You agree to allow us to send you electronic communication (including email and SMS) regarding the Program, including any information regarding or relating to our Program, in accordance with our Privacy Policy. Please see our Privacy Policy for information about our privacy practices.
You must also review and agree to the terms of our Cyber Policy when using our services. The policy can be accessed here.

12. Intellectual Property

Subject to clause 12.2 and 12.3, we own all intellectual property rights in the Program, Website, Materials and any information and materials contained on the Website (“Content”), and you will have a limited, non-exclusive, non-transferable licence to use the Content for your own personal purposes or internal business purposes.
As part of the Program, you are granted a non-exclusive, non-transferable licence to use the contract templates, policies, and terms provided to you ("Templates") for the purposes of your own business. You may customise and implement these Templates within your business operations, including with your own clients, as part of your service delivery.
You are strictly prohibited from:
Reselling, sublicensing, distributing, or otherwise commercialising the Templates;
Sharing, gifting, or making the Templates available (in original or modified form) to any third party, including clients, colleagues, or other businesses, for use in their own business or commercial activities;
Representing the Templates as your own original work or the work of any person other than [Your Business Name].
1. This licence is granted solely for your internal business use and does not permit use for commercial exploitation. Any unauthorised use may result in termination of your access to the program and/or legal action.
2. You may also receive confidential or proprietary information from other participants during the course of the Program. You agree to keep such information strictly confidential and not to use or reproduce any materials, marketing content, or intellectual property belonging to us or other participants for your own business or promotional purposes. You must not publish any content related to the Program without obtaining our prior written consent.

13. Competitors

If you are in the business of providing similar Program for the purpose of providing them to users for a commercial gain, whether business users or domestic users, then you are our competitor. Competitors are not permitted to use or access our Program or Content. If you breach this provision, we will hold you fully responsible for any loss that we may sustain and hold you accountable for all profits that you might make from such a breach.

14. Non-Solicitation

While we encourage participants in our Program to build meaningful relationships that enhance the value and outcomes of the program, you agree that you will not, within the Restraint Area during the Restraint Period, start a business or begin offering goods or services that are the same or substantially similar to our Program, unless expressly agreed to by us in writing.
You must not during the Subscription Term directly or indirectly solicit, canvass, offer, or otherwise agree to provide goods or services to any person who is a current or former member.

15. General Disclaimer

Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
Subject to this clause, and to the extent permitted by law all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded.
You further acknowledge that while we use reasonable efforts to ensure the accuracy and completeness of the Materials provided as part of the Program, there may be occasional errors or omissions. We do not guarantee that the Materials will be free from inaccuracies or that they will meet your specific requirements.
By using our Program, you agree that we are not to be held liable for any decisions you make based on any of the Program, the Materials, advice or guidance we provide and any consequences, as a result, are your own. Under no circumstances can you hold us liable for any actions you take, nor can you hold us or any of our employees liable for any loss or costs incurred by you as a result of any guidance, advice, education, Materials or techniques used or provided by us.
All our information on both the Website, Materials and in Program is not comprehensive and is for general informational purposes only. The Content does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the information and Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law. Results are not guaranteed, and we take no responsibility for your actions, inactions, choices or decisions.
The Program provided under this Agreement are intended solely for the purpose of enhancing your business growth and development. They are not intended to replace or substitute professional business, financial, or legal advice or consultation. You acknowledge that our Program does not include business management, financial planning, or legal advisory services. If you have concerns about your business operations, finances, or legal obligations, you should seek advice from qualified business, financial, or legal professionals. We are not licenced business consultants, financial advisors and do not offer such services. Unless you have chosen the Premium Package, no solicitor-client relationship is established. Any decisions you make regarding your business based on our Program are your own, and you are responsible for consulting with appropriate professionals as needed. We disclaim all liability for any actions or decisions you take based on our Program.
Any financial projections, business strategies, or growth plans discussed during the Program are illustrative only and do not constitute guaranteed outcomes. You are advised to conduct your own due diligence and seek professional advice before implementing any business changes or financial strategies.
Participants in the Program accept full responsibility for their own business decisions and outcomes. We disclaim any liability for any adverse effects or consequences resulting from the use or misuse of the information, suggestions, or recommendations provided.
Success depends on your own implementation, decision-making, and effort. By entering this agreement, you acknowledge that business outcomes—including income, client growth, or other financial targets—are not guaranteed.

16. Limitation of liability

Both parties total liability arising out of or in connection with the Program or these Terms (save for your obligation to pay the Fees and the indemnity at clause 18), however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Program to you, or 3x the Fees paid by you in the preceding 12 months.
Neither party is liable to the other in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise for any loss of profit or revenue (whether direct or indirect), loss of opportunity or loss of goodwill, and/or any indirect, special or consequential loss of any kind (Liability). Any Liability of a party under or arising from these Terms (and any indemnity) shall be reduced proportionately to the extent that any act or omission of the other party or its employees, agents or representatives contributed to such Liability.
Nothing in these Terms excludes or limits Liability for: (A) death or personal injury caused by our negligence; (B) fraud or fraudulent misrepresentation; (C) any other matter for which it would be illegal to exclude or attempt to exclude Liability.

17. Termination of Contract

The Terms will continue to apply until terminated by either you or by us as set out below.
You may terminate at any time, upon written notice, provided that (A) we have breached a provision of these Terms, and (B) we have failed to rectify the breach after you have given us 21 days’ notice to remedy.
We may at any time, terminate the Terms with you if:

you have breached any provision of the Terms or intend to breach any provision;
we are required to do so by law;
your conduct is disruptive, abusive, or otherwise impacts our name, reputation, other clients or stakeholders;
if your conduct impacts our name or reputation or violates the rights of those of another party;
the provision of the Program to you by us is, in our opinion, no longer commercially viable.
Upon termination of these Terms, your membership will be revoked, and you will no longer have any right to use the Program or the Materials. Any Business Licence that has been granted will be revoked, unless agreed in writing by us. Any outstanding fees will become immediately due and payable by you. Any fees paid in advance are non-refundable, subject to the Australian Consumer Law.

18. Indemnity

You agree to indemnify and hold us harmless from any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of or in connection with any negligent or wrongful conduct on your part. This indemnity extends to any claims brought by third parties resulting from your actions or omissions during your participation in the Program, including breach of Intellectual Property Rights. This clause shall survive the termination of these Terms.

19. We are not responsible for viruses

We do not guarantee that the Website will be secure or free from bugs or viruses or any other type of malicious code or software.
You are responsible for configuring your technology to access the Website. You should use your own antivirus software.

20. We are not responsible for websites we link to

Where the Website contains links to other sites (including banner advertisements and sponsored links) and resources provided by third parties, these links are provided for your information only and you access third party websites subject to the terms and conditions for those websites.

21. We may make changes to these Terms

We may amend these Terms from time to time. Every time you wish to use our Website, or our Program, please check these Terms to ensure you understand the Terms that apply at that time. By continuing to use our Program after the amendments take effect, you agree to be bound by the Terms as amended.
These Terms were most recently updated on 5 June 2025

22. We may make changes to our Website

We may update and change our Website from time to time to reflect changes to our Program, products, our users' needs, changes in law and our business priorities.

23. We may suspend or withdraw our Website

We do not guarantee that the Program, our Website, or any content on it, will always be available, uninterrupted or be error-free. We may suspend or withdraw or restrict the availability of all or any part of our Website or products for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
This Website is provided on an "as is" and "as available" basis, and we make no representations or warranties, express or implied, regarding the operation or availability of the Website or Program

24. General

Disputes: In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. If the parties do not resolve the Dispute within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.

Force majeure: If we are unable to perform in whole or in part, any obligation under these terms as a result of any fact, circumstance or matter beyond our control, we are relieved of that obligation to the extent and for the period that we are unable to perform the obligation. You agree that we will not be held liable for any delay or failure in performance of any part of the Program or delivery of Products.

Severability: If any part of these Terms is determined to be by a court of competent jurisdiction to be invalid or unenforceable, that part shall be severed from the Terms. Such invalidity does not affect the validity of the remaining provisions of these Terms. This clause survives termination of these Terms.

Relationship: These terms do not confer an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between us and you or any other party unless expressly stated otherwise.

Entire agreement: These terms (and all other terms and conditions and policies that are incorporated by these terms) and any additional policies or terms you have agreed to through use or access of our Program make up the entire agreement, and supersede all prior written and oral agreements, representations, undertakings and understandings. This clause survives termination of these Terms.

Jurisdiction: These Terms are governed by the laws of Queensland. You irrevocably and unconditionally submit to the exclusive jurisdiction of the Queensland courts. Although the Program may be accessed throughout Australia and overseas, we make no representations or warranties that its content, or the Products, comply with the laws (including intellectual property laws) of any country outside Australia. If you access the Website from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located. This clause survives termination of these terms.

25. Definitions

“Agreement” means these Terms and Conditions.

“Confidential Information” means any personal or sensitive information (as defined in the Privacy Act 1988 (Cth)) or business information, including staff or system-related information, which is designated as confidential or would reasonably be considered confidential.

“Intellectual Property Rights” means all rights in trademarks, copyright, design rights, patents, trade secrets, confidential information, and all other intellectual property rights whether registered or unregistered.

“Moral Rights” means any moral rights as defined in the Copyright Act 1968 (Cth).

“Restraint Area” means worldwide, or if that is unenforceable, then Australia, or if that too is unenforceable, then the state of Queensland.

“Restraint Period” means the Term of the Agreement and a period of 12 months following the Term if unenforceable, then 6 months, or if still unenforceable, then 3 months.